Job Description

About Us:

Emerging Cooking Solutions (Zambia) Limited, trading as SupaMoto, is a leading player in the Advanced Biomass Cooking sector, dedicated to positive global impacts. As a Zambian/Swedish joint venture, we introduce clean-burning modern cook-stoves that use renewable cooking fuel pellets. Our locally produced pellets are an affordable and eco-friendly alternative to charcoal, promoting environmental sustainability and addressing the challenge of deforestation.

We are a young, dynamic start-up company and a leader in the Advanced Biomass Cooking sector, committed to creating positive impacts globally. From humble beginnings, we have cultivated a vibrant spirit and now boast excellent potential for growth. As we flourish, we seek an energetic and committed professional to join our team as a Field Customer Relationship Officer.

In line with the company’s origins, we are seeking a committed and dynamic individual who can grow into the team and the role. The right person will be eager and brilliant, with strong interpersonal skills, integrity, and a love for systems and processes.

Position Overview:

As a Sales Representative, you will be responsible for driving sales, onboarding new customers, and supporting them in their transition to clean cooking. You will play a pivotal role in growing our customer base and ensuring that all new customers receive exceptional service from initial contact through onboarding and early use.

Key Responsibilities:

Customer Acquisition: Identify and recruit new customers through field visits, referrals, and community engagement.

Product Demonstrations: Conduct engaging and informative product demonstrations in homes, communities, or SupaMoto shops.

Sales Conversion: Follow up with leads and turn them into paying customers by guiding them through the onboarding process, capturing their information and collecting necessary documentation.

Contract Finalization: Ensure customer contracts are correctly filled out, signed, and submitted along with payments.

Performance Tracking: Maintain records of leads, customer visits, sign-ups, and other key data for reporting purposes.

Market Intelligence: Gather feedback from customers and share insights with the team to improve product and service delivery.

MAJOR TASKS:

Conduct community outreach and engage with target groups to generate leads.

Educate customers on the benefits and usage of SupaMoto products.

Follow up with leads generated by Lead Generators and other sources.

Support qualified customers in completing the full onboarding journey (screening, demo, payment, contract signing).

Submit daily performance reports and feedback.

MINOR TASKS:

Assist in setting up and managing SupaMoto product display at demonstrations or onboarding.

Support logistics for customer product collection or delivery.

Collaborate with Lead Generators and Call Center team to ensure smooth handover of leads.

Key Performance Indicators (KPI):

Sales Targets: Meet or exceed monthly sales targets.

Lead Conversion Rate: Achieve a minimum lead-to-sale conversion rate of 30%.

Customer Satisfaction: Ensure at least 90% of new customers report satisfaction with the onboarding process.

Daily Reporting: Submit performance data at the end of each working day.

Skill Requirements:

Strong verbal communication and interpersonal skills.

High level of self-motivation and ability to work independently.

Effective persuasion and negotiation skills.

Organizational and time management abilities.

Critical thinking and problem-solving capacity.

Ability to thrive in a fast-paced, target-driven environment.

Additional Requirements:

Diploma or Certificate in Sales, Marketing, Business, or a related field.

Previous experience in sales or community-based marketing is an added advantage.

Familiarity with Mobile Money (MOMO) transactions.

Ability to ride a motorbike (Preferred but not mandatory).

Ability to us Customer Relationship Management Systems.

Proficiency in using mobile apps or digital tools for reporting.

Method of Application

If you are ready to contribute to a company with excellent growth potential and possess the skills mentioned above, please submit your resume and cover letter to with the subject line “Sales representative. Application: YOUR NAME.”

We welcome candidates who share our commitment to sustainable development, environmental conservation, and global impact.

Note: We encourage candidates from diverse and minority backgrounds, including women, who share our commitment to sustainable development, environmental conservation, and global impact, particularly in the Advanced Biomass Cooking sector, to apply. This position is suited for individuals with a passion for making a positive impact and demonstrating exceptional learning ability.